FAQ
Q: Where can I buy eChaise.com products?
A: Please utilize our website to find furniture items and accessories that you are looking for. Shop Now!
Q: Do you have a physical store location?
A: At this time, we do not have a physical location. eChaise.com is strictly an online retailer which allows us to provide such good pricing on the items we offer.
Q: Where is eChaise.com headquartered?
A: We are headquartered in the state of Pennsylvania, USA.
Q. How is the quality of the products sold on the eChaise.com website?
A: At eChaise.com, we do our very best to provide our customers with the highest quality chaise lounge furniture available. Our knowledgeable team works very hard to build great relationships with various chaise lounge manufacturers, and keep track of the latest chaise lounge trends and styles so that we can bring you the best chaise lounges available
Q: What’s the fastest way to contact customer service?
A: Without a doubt, using the click-to-chat feature at the bottom left hand corner of the eChaise.com website is by far the fastest and easiest way to contact customer service. However, you can also contact us via email at info@eChaise.com or by phone at (800) 529-7209.
Q: Do you charge sales tax on any items?
A: Currently, eChaise.com is only required by law to collect sales tax on orders shipped to the state of Pennsylvania. Therefore, if you are shipping to Pennsylvania, the appropriate sales tax will be added to your order total and displayed on your final order confirmation.
Q: What forms of payment does eChaise.com accept?
A: Currently, we accept Visa, Mastercard, Discover, American Express, and PayPal among others. However, we do not accept checks or money orders at this time.
Q: Do you offer free delivery?
A: Yes, We offer free standard shipping on all orders over $49 being shipped within the contiguous United States of America.
Q: Does eChaise.com ship internationally?
A: Yes, we absolutely do! However, please note that international shipping will contain a shipping surcharge which is calculated at the time of purchase. If you require international shipping, please contact our customer service department via live-chat or by phone at (800) 529-7209.
Q: How can I check on the status of my order?
A: To review your order status, please select the "Order Tracking" option on the eChaise.com website and enter the tracking number for your order. Doing so will provide you with information regarding the status of your order.
Q: If I need to cancel an order that I recently placed on the eChaise.com website, what should I do?
A: If you need to cancel an order that you recently placed, please contact our customer service team via email or live chat. All cancellations must be received in writing prior to order shipment. Verbal cancellations are not accepted. Orders cancelled within 48 hours of purchase, but prior to shipment, will be issued a full refund. All unshipped orders cancelled after 48 hours will be subject to an administration fee equal to 4% of the order total.
Q: If there's a problem with product(s) I ordered on the eChaise.com website, what should I do?
A: The best thing to do is contact our customer service team via live chat, email, or by phone so that we can remedy any problems you have with your order. At eChaise.com, we strive to make our customers happy with the products and service we offer.
Q: If there's a specific item that I can't locate on your website, can the eChaise.com team make the item available so that I can make a purchase?
A: Absolutely! Even if there's a product we don't currently have in stock, we can always arrange to make that product available for you to purchase. Simply contact our customer service team via live chat, email, or by phone and we will do our very best to make sure you are able to purchase the product you desire.
Q: Does eChaise.com offer discounts on large quantity orders?
A: Yes, we definitely do. Please contact the eChaise.com customer service team directly via live-chat or by phone at (800) 529-7209 for large quantity order rates.